Complaint Management Software Market report covers future trends with research from 2022 to 2030


According to regional research reports, Global Complaint Management Software Market should reach $6.7 billion by 2030 of $2.3 billion in 2021. The global claims management software market size is expected to grow at a pace CAGR of 11.1% from 2022 to 2030.

Complaint management software is used to accept, categorize and track buyer complaints from initiation to resolution. It provides the ability to link issues to customers so they are notified when their complaint has been addressed, prioritize complaints using a variety of criteria, alert carrier personnel, and install assets to resolve these problems, and to retain complaint documents for further analysis.

Claims management software is almost always owned by customer vendor and support teams, but other departments and business functions usually have access to it as well; complaints can be escalated to any customer interaction, and employees want the ability to create a record. Complaints management software is therefore usually integrated with CRM software, help desk software and buyer self-service software. Some vendors immediately integrated claims administration into these or other related systems.

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Global Complaint Management Software Market Segmentation

Regional Research Reports has segmented the global Complaint Management Software market on the basis of component, type, mode of deployment, and vertical at regional and global levels. Geographically, the research report considered the five regions namely North America, Europe, Asia-Pacific, South America and Middle East & Africa. Additionally, the research study focuses on the market analysis of Tier 1 countries, such as USA, China, Germany, India, UK, Japan, France , Italy, Spain, Russia, South Korea and other territories.

Global Complaint Management Software Market Analysis, By Component

Global Complaint Management Software Market Analysis, By Deployment Mode

Global Complaint Management Software Market Analysis, By Type

Global Complaint Management Software Market Analysis, By Vertical

  • Government and public sector
  • BFSI
  • Detail
  • IT and Telecom
  • Hospitality
  • Health care

Global Complaint Management Software Market Growth, by Region and Country, 2018-2021, 2022-2030 (USD Million)

Global Complaint Management Software Market Analysis, By Region and Country

  • North America (United States, Canada, Mexico)
  • Europe (Germany, United Kingdom, France, Italy, Spain, Russia, Switzerland, Poland, Belgium, Netherlands, Norway, Sweden, Czech Republic, Slovakia, Slovenia, Rest of Europe)
  • Asia-Pacific (China, India, Japan, South Korea, Indonesia, Thailand, Malaysia, Vietnam, Singapore, Australia and New Zealand, rest of Asia-Pacific)
  • South America (Brazil, Argentina, Peru, Colombia, Rest of South America)
  • Middle East and Africa (UAE, Saudi Arabia, South Africa, Egypt, Qatar, North Africa, Rest of MEA)

Global Complaint Management Software Market Competition: Key Players

The report includes a detailed analysis of the main market players, such as:

  • Global market leading company Complaint Management Software revenue, 2018-2021 (estimate), (USD Million)
  • Complaint management software revenue market share of top companies in the global market, 2021 (%)
  • Leading company complaint management software sold in the global market, 2018-2021 (estimate)

Top Complaint Management Software Manufacturers –

  • AssurX inc.
  • EtQ LLC
  • Freshworks Inc.
  • Happy Fox Inc.
  • Intelex Technologies (Industrial Scientific Corporation)
  • MasterControl Inc
  • Quantify LLC
  • Inc.
  • Sparta Systems Inc.
  • Zendesk Inc.
  • Zoho Corporation Pvt. ltd.

(Note: The list of major market players can be updated with the latest scenario and latest market trends)

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Complaint Management Software Market Report Covers Comprehensive Analysis on:

  • Market Segmentation and Regional Analysis
  • 10 year market size
  • Price analysis
  • Supply and demand analysis
  • Product life cycle analysis
  • Porter’s Five Forces and Value/Supply Chain Analysis
  • Analysis of developed and emerging economies
  • PESTEL analysis
  • Factor analysis of the market and forecasts
  • Opportunities, risks and market trends
  • Conclusion and recommendation
  • Regulatory landscape
  • Patent analysis
  • Competition Landscape
  • More than 15 company profiles

Report scope and details

Report Features Details
Market size 2021 $2.3 billion
Market size 2030 $6.7 billion
CAGR (2021-2030) 11.1%
Base year of analysis 2021
Historical period 2018-2020
Forecast period 2022-2030
Sector coverage Type, component, deployment mode, vertical, region
Region covered North America, Europe, Asia-Pacific, South America, Middle East and Africa
Countries covered United States, Canada, Mexico, Germany, United Kingdom, France, Italy, Spain, Russia, Switzerland, Poland, Czech Republic, China, India, Japan, South Korea, Indonesia, Thailand, Malaysia, Singapore, Australia and New Zealand, Brazil, Argentina, Peru, Colombia, United Arab Emirates, Saudi Arabia, South Africa, Egypt, Qatar
Companies covered AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. ltd.
Scope of customization 20% free personalization
Report price and call option Single user license: $3,150
Enterprise license 5 users: 4950 USD
Enterprise License: $7,680
Support for after-sales analysts 2 months/60 days
delivery format PDF and Excel on mail (We also provide the editable version of the report in Word/PPT format upon special request at an additional cost)

Complaint Management Software Market Research Methodology

The report is based on analysis through extensive secondary research and primary interviews.

Secondary data sources include company website, annual reports, investor presentations, press releases, white papers, journals, certified publications, government websites, and industry articles .

Also, here is the list of some paid secondary sources/databases,

  • factual
  • Statistical
  • D&B vacuum cleaners
  • Owl
  • Enlyft
  • HG Insights
  • Bloomberg
  • Crunchbase

Top sources include CXOs, VPs, directors, chief technology and innovation officers, product managers, and associate executives from key supply and demand side organizations. Likewise, we also surveyed various end-user organizations. We cannot reveal end user organizations due to non-disclosure agreements.

For example, the area forecast is based on extensive secondary research and primary interviews. We conducted primary interviews in the regions to get more specific information for each region. Additionally, primary interviews were conducted with independent consultants and subject matter experts in the respective regions. These experts were interviewed to obtain qualitative and quantitative information related to the market and to validate the research results and estimates. The primary and secondary data inputs referenced for triangulation and forecasting for the region segment are as follows,

  • Top Player Historical Revenues and Year-Over-Year Growth
  • Regional presence and revenue models of top players
  • Recent developments and strategies of vendors and end users (e.g. mergers and acquisitions, partnerships, new product launches and others)
  • R&D investments and the innovation landscape
  • Startup ecosystem and funding initiatives
  • Regulatory environment and implications (country or region specific)

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Benefits of purchasing this report:

  • We have a simple delivery model, where you can suggest edits and customize the scope and table of contents of the report according to your needs and requirements
  • The 20% of customization in this market is offered for free with the purchase of any license of the report
  • You can also directly share the subject of your query for this report while requesting a sample request or purchasing this study
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  • Free 60-day analyst support to explain your feedback after purchase
  • Conclusion and recommendation to help implement the benefits of the report in the field

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